Community Management Associates, Inc., Atlanta, GA
• Eric Henning, PCAM, Senior Vice President
• Pam Irwin, PCAM, Community Association Manager
Membership Committee: Tell us about the culture of Community Management Associates (CMA)?
Interviewees: One of the things that we are the most proud of is the fact that of our seven (7) original clients from 1989, we still manage four (4) of those communities. I think this fact is the perfect description of our culture. We always try to give a mutually beneficial contract to our communities. Another defining attribute of our culture is that we support our people. Everyone here manages – from the executive level down. This keeps us close to our communities and what matters to them, as well as keeps us close to our managers in order to support what they need on a daily basis. Another thing is passion. I have been in this industry for twenty (20) years, and I still feel passionate about it. I leave work on Friday, and I am excited to come back on Monday.
Membership Committee: What has been the “secret weapon” in business for CMA?
Interviewees: We emphasize the thirty (30) day out [of contract]. I should earn an association’s business every thirty (30) days, and I do that. I do not lock them into a contract; they have an out with me. We are going to make mistakes, and we hope that we work for a Board that allows us to correct those mistakes because we, as a management company, stand behind our work.
Membership Committee: Why does CAI matter to your organization?
Interviewees: There is a very, very strong educational aspect to CAI – that is important for our managers and our management company. For people who want to make a career in this field, the conferences that CAI holds are important. Both locally and nationally, CAI gives perspective on what is current in property management.
Membership Committee: Why did you join the Leadership Circle and pay for all of your managers’ CAI Dues?
Interviewees: I am very proud of this industry, and CAI is a way to watch its growth. I believe it is important to give back to the industry through CAI by being involved. It is important that our people stay involved in the professional organization representing them.
Membership Committee: Why are CAI designations important?
Interviewees: The more education you have, the better product you produce. This is the CMA culture. By allowing and enabling our managers to participate in CAI and to get designations, they get a better understanding of what it is that we, as an organization, are trying to do every day. As this profession gets stronger, our clients can rely on us more. My dad and I were the first father/son PCAMs in the nation. On staff, we have fourteen (14) PCAMs, sixteen (16) AMSs, and nineteen (19) holding CMCAs. Forty-four percent (44%) of our managers hold CAI designations. Designations are very important to us.
Membership Committee: We would like to spotlight one of your managers and tell how they got into the industry. Why property management as a career?
Pam Irwin, PCAM, Community Association Manager: I was on the board of my condominium association during the developer transition. CMA was the management company that took us through the turn over. I began learning about how a property was managed and became more and more interested in the field. When our manager at the time mentioned that CMA was hiring, it was an easy decision. That was 10 years ago! CMA gives me the freedom to serve the client to the best of my ability. They offer the flexibility that allows me to balance my professional life with my personal life. We always have an active support system from the owners. They are here daily, and they are wonderful to work for. They are one of the main reasons I stay in property management. It takes a self-assured person to be in this industry because sometimes homeowners see us simply as rule enforcers, but we are hired on by a community to work for the board in protecting all of the homeowners’ best interests.